Refund Policy

Last updated: August 27, 2026

ChainAttest sells prepaid scan credits (digital packs). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries related to payment and handles returns/refunds for purchases processed through Paddle, together with any statutory rights that apply to you.

Your receipt and payment method are managed through Paddle. See also Paddle’s Refund Policy and Checkout Buyer Terms.

Free allowance

New accounts receive 1 free scan. No payment is required and no refunds apply.

Prepaid scan packs

Starter, Team, and Scale packs are one-time digital purchases of scan credits (and associated portfolio limits as described at purchase). They are not subscriptions — there is nothing to cancel after purchase. Unused credits remain on your account until used.

Because credits are digital and usable immediately, purchases are generally non-refundable once payment completes and credits have been delivered to your account, except where:

• required by applicable law (including mandatory consumer withdrawal rights);
• Paddle issues a refund under its policies or discretion; or
• we approve a goodwill refund as described below.

EU/UK consumer withdrawal (digital content)

If you buy as a consumer in the EU or UK, you may have a statutory right to withdraw from a distance contract within 14 days. For digital content supplied immediately, that right may be lost if you expressly consent to immediate supply and acknowledge that you lose the withdrawal right once performance begins — Paddle’s checkout is designed to capture that acknowledgement where required.

Nothing in this policy limits mandatory consumer rights that cannot be waived.

14-day goodwill window (first pack)

Separately from statutory rights, if you are unsatisfied with your first pack purchase and have used few or no credits, contact us within 14 days of the charge with your account email and Paddle receipt/transaction ID. We will review good-faith requests for a one-time refund and coordinate with Paddle as needed. Abuse of this policy may result in account closure.

How to request a refund or billing help

1. Email [email protected] or use the contact form, and/or
2. Contact Paddle using the links on your Paddle receipt or via paddle.net.

Include your ChainAttest account email and Paddle transaction ID. Eligible refunds are typically returned to the original payment method within the timeframes Paddle applies (often within 14 days of approval).

Chargebacks

If you believe a charge is incorrect, please contact us or Paddle before initiating a chargeback so we can resolve the issue quickly. Unfounded chargebacks may lead to account suspension.

Support

Product support: [email protected] · contact form
Payment / invoice support: Paddle (Merchant of Record) via your receipt or paddle.net